Exchanges & Returns

  • How do I return or exchange an item?

    Returns Online orders are 100% returnable for 30 days from the original purchase date. Returns will be refunded with store credit. All returned items must be in original new condition, tags attached, unused, unworn, unwashed, and undamaged. Shoes must be returned unscuffed, free of damage, and i...
  • How long does it take to get a refund or exchange a product?

    Please allow 7-10 business days to process your exchange or return. Returns will be refunded with store credit. If your exchange is time sensitive, please call us toll-free at 888-TXDANCE (888-893-2623), M-F 9:00 am – 6:30 pm CST.
  • What items can I NOT return?

    All undergarments, tights, make-up, hair and foot care items (including toe pads, etc.), discontinued, customized, final sale, and clearance items may not be returned or exchanged. Additional non-returnable items: gift cards, some health and personal care items.